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RECEPTIONIST DUTIES
* Receptionist duties i.e., Answering phones, forward calls, switchboard.
* Receive and route messages and documents such as laboratory results to appropriate staff
* Client liaison (Patients, Doctors, Secretaries, and Medical Aids)
* Filing (Electronic in OneDrive, Google Drive, Dropbox, etc-Scan and Save)
* Data capturing (ELive, Good-X Web, VeriClaim, Elixir Classic, Healthbridge)
secretarial duties
* Typing motivations, medical reports, referrals, and patient letters from dictation.
* Schedule and confirm patient diagnostic appointments, surgeries, and medical consultations.
* Scheduling meetings and setting up rosters and registers for meetings (CPD meetings, accountants, marketing management).
* Creating agendas and typing meeting notes from dictation.
* Create estimates for private patients and authorization purposes of medical aid patients.
* Arrange delivery of correspondence and documents (Orders online)
* Reconciliation of petty cash, including practice expenses and cash payments received from patients.
* Liaise with suppliers.
* Maintain inventory of all office supplies (Stationery or Medical Consumables)
* Maintain required database (ELive, GoodX, Dropbox, Google Drive, OneDrive and Amplitude)
* Maintain records of all inventories.
* Organize and maintain effective filing systems.
* Maintain accurate, detailed reports and records of patients.
* Transmit correspondence and medical records by mail, e-mail, or fax
practice management duties
* Creating Standard Operating Practice Procedures.
* Maintain Marketing platforms(Social media and websites).
* Delegate and implement marketing strategies.
* Setting up invoices (Patients).
* Create estimates for private patients and authorization purposes of medical aid patients.
* Record patients' medical information on the preferred electronic platform.
* Authenticate information on all medical claims received via the billing system.
* Schedule Theatre times, book theatre and ensure all parties involved gets detailed communication of this.
* Bill accounts in line with billing codes, ICD 10 codes, and medical aid details. Check accuracy and bill according to the cost of practice.
* Review and ensure that there is no omitted information of medical claims (Double-check before submitting)
* Arrange hospital admissions for patients. (Theatre time and slates should be recorded and scheduled)
* Transcribe recorded messages and practitioners' diagnoses and recommendations into patients' medical records.
* Complete insurance and other claim forms for authorization.
* Obtaining referrals and pre-authorizations as required for procedures.
* Checking eligibility and benefits verification for treatments, hospitalizations, and procedures.
* Reviewing patient bills for accuracy and completeness and obtaining any missing information.
* Preparing, reviewing, and transmitting claims using billing software, including electronic and paper claim processing.
* Identifying and billing secondary or tertiary insurances.
* Updates and obtains medical authorization for payment from insurers.
* Gathers information needed to secure payment from third-party insurances.
* Follows all work processes, procedures, while maintaining compliance to the rules and regulations set forth by the practice.
* Protects and keeps all patient and hospital information confidential.
* Maintains work operations by following policies and procedures, reporting compliance issues